Privacy Policy

Effective Date: July 21, 2026

Company Name: R & A Logistics Services (R & A Group)
Registered / Business Address: Thackeray Court, Blythe Road, London, England, W14 0PW
Contact Phone: +44 7413 029011
At R & A Logistics Services, we respect your privacy and are committed to protecting the personal data of our clients, visitors, and website users. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect personal details when you interact with our website, inquire about our concierge or logistics services, or make a booking with us. This includes:

  • Contact Information: Full name, phone number, email address, and physical address.
  • Travel & Concierge Details: Flight details, hotel/accommodation preferences, passport/identification information (when required for airport meet-and-greet or private bookings), special requirements, and dietary or lifestyle preferences.
  • Logistics & Cargo Information: Consignment details, sender/recipient addresses, customs documentation, and delivery tracking data.
  • Financial Information: Payment card details, billing addresses, and invoice/transaction history.
  • Technical & Usage Data: IP addresses, browser types, device information, pages visited, and cookies when you browse our website.

2. How We Use Your Information

 

We process your personal data for the following lawful purposes:

  • To deliver requested services, including VIP Concierge, Luxury Chauffeur/Rental, Airport Meet & Greet, Accommodations, and International Cargo.
  • To communicate with you regarding your bookings, inquiries, or logistics updates.
  • To process payments, issue invoices, and manage client accounts.
  • To customize and tailor our concierge and lifestyle management services to your preferences.
  • To comply with legal, statutory, and regulatory obligations (including UK Customs regulations).
  • To send marketing communications, newsletters, and promotional updates (where you have provided consent).

 

3. Sharing Your Information

We respect client privacy and do not sell or rent your personal data to third parties. We may share your information only when necessary to fulfill services or comply with law:

  • Service Partners & Subcontractors: Third-party partners (such as specialized transport providers, accommodation hosts, airline/airport agents, or freight partners) essential to fulfilling your service request.
  • Group Entities: Affiliates within the R & A Group (including AK Construction & Building) if you request property care or construction services.
  • Legal Requirements: Authorities, customs officials, law enforcement, or regulatory bodies when required by law or necessary for international cargo clearance.

4. Data Security

We implement strict administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Access to personal data is restricted to authorized staff and partners who require it to provide our services.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or to satisfy legal, accounting, or statutory retention requirements.

6. Your Rights

Under UK data protection laws, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your personal data (“right to be forgotten”), subject to statutory exceptions.
  • Object to or restrict the processing of your personal data.
  • Withdraw consent at any time where processing is based on consent (e.g., newsletter subscriptions).

To exercise any of these rights, please contact us at +44 7413 029011 or visit us at Thackeray Court, Blythe Road, London, England, W14 0PW.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

8. Updates to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updated versions will be posted on this page with an updated effective date.